Serving the worldwide hospitality market for three decades
Founded in 1982, Teledex is the worldwide leader in designing and manufacturing high quality, reliable and durable guestroom telephones to the global hospitality industry. As a preferred supplier by most major hotel chains, as well as a number of multinational corporations, Teledex has shipped over 15 million telephones to more than 125 countries worldwide. With distribution centers located strategically around the world, we are uniquely positioned to serve the global marketplace with the highest quality products and services.
In its continuous pursuit of excellence in hotel guestroom communications, Teledex has proven to be the industry innovator time after time. Over the years, Teledex has achieved product successes that have added to the continuing growth of the company, and the earned respect of hoteliers worldwide. Among the more significant product achievements are:
||First to offer factory programmable guest service buttons to the hotel industry, which significantly reduced the call load of hotel operators. |
||First to offer production and customization services for telephone faceplates. |
||First to offer single line and two line speakerphones in the guestroom. |
||First to offer the Easy Access Data Port option in the telephone. |
||First to design and patent special electronic interface circuits to work with proprietary electronic message waiting signals. |
||First to place a local facsimile server into a hotel for revenue share services. |
||Teledex ships its 1 millionth telephone. |
||Teledex ships its 2 millionth telephone. |
||First to offer Handset Volume Boost features on all telephones, prior to the FCC requirement in conjunction with ADA laws. |
||First to offer custom colored guest service buttons to enhance the use of hotel amenities. |
||Teledex ships its 3 millionth telephone. |
||First to offer 3-way conference bridge on its two-line telephones. |
||First to ship analog telephones to hotel customers on 6 continents. |
||First to offer patented MultiX™ message waiting circuitry which supports six or more message waiting phones, in parallel, regardless of the PBX switch being used by the hotel. |
||Teledex ships its 4 millionth telephone. |
||First to offer MPC technology, with its PrimeLine Select™ feature that automatically selects the available phone line this eliminating the most problematic issue with two-line telephones that previously had mechanical latching line key technology. |
||First to offer RingLine Select™ feature on two-line telephones that automatically connects an incoming call’s phone line, thus eliminating the need for a guest to search for the correct mechanical line key to depress. |
||Teledex ships its 5 millionth telephone. |
||First to offer the industry’s Caller ID display telephone, that also provided customized hotel greetings or messages and a scrolling menu of key hotel service departments. |
||Teledex ships its 6 millionth telephone. |
||Teledex ships its 7 millionth telephone. |
||Teledex ships its 8 millionth telephone. |
||First to offer VoIP terminals for hospitality application. |
||First to introduced to the hospitality industry the high speed Internet access (HSIA) solution ExpressNet™ that provided an integrated, highly economical solution utilizing existing copper wires, thus eliminating the costly need for new cable infrastructure, while providing dependable 1Mbps to each endpoint. |
||Teledex ships its 9 millionth telephone. |
||First to introduce a wireless Internet solution on the telephone with its AirLink™ product in conjunction with its ExpressNet™ product offering. |
||Teledex ships its 10 millionth telephone. |
||Teledex ships its 11 millionth telephone. |
||Teledex ships its 12 millionth telephone. |
||First to introduce touch screen telephones for the hospitality industry with the Teledex iPhone HD Series and LD Series. |
||Teledex ships its 13 millionth telephone. |
||100,000th room milestone achieved with ExpressNet™ |
||Teledex ships its 14 millionth telephone. |
||Teledex crosses over the 15,000,000 mark of telephones shipped. |
Industry leading innovation
Teledex is the inventor of the first hotel guestroom telephone with programmable guest service keys and custom faceplate design, and the innovator of a host of new hotel telephone technologies. Whether its analog or VoIP telephones in corded or cordless configurations, or our cost-effective ExpressNet™/AirLink™ high-speed Internet solutions, Teledex is uniquely qualified to be your source for all your guestroom communication needs.
With a talented, experienced engineering team, we hold more technology and design patents than any other hospitality phone manufacturer.
Designed and engineered in America and Europe, we offer five different product lines and over forty different models, thus creating a Teledex telephone for every hospitality application.
High-Speed Internet Products
- iPhone Series telephones combines a fresh new look with legendary Teledex quality and reliability. iPhone boasts graceful, sculpted curves that accent a comfortable, familiar user interface and suitable for virtually any type of hotel. Available in analog and VoIP, corded and cordless, iPhone telephones deliver modern, tech-inspired lines surrounding what’s inside: the industry’s most reliable, feature-rich telephone.
- Opal Series telephones, with its stylish Euro design, were designed and developed specifically for the international marketplace where the demand for a more stylish and smaller telephone was important. Featuring a complete line of both one and two line telephones, the Opal line of telephones are quickly becoming the new world standard.
- Diamond Series telephones are the most popular hotel guestroom telephone in the world. Diamond Elite telephones, first introduced in 1998, were the first phones to incorporate patent pending MPC™ technology enabling PrimeLine Select™ and RingLine Select™. These patented features automatically select the appropriate telephone line, thus eliminating the need for the guest to press an old mechanical line key to be connected.
- Nugget Series telephones are built to the same rigid quality standards as all the other Teledex telephones, but have a more limited feature set. These phones, with its modish Euro-style handset, are specifically designed to meet the needs of the economy minded hotelier looking for a quality alternative to the old 2500 set telephone.
- TrimLine Series, designed for bathrooms and other special-service areas, are built to the same exacting standards as all Teledex telephones. Available in single and two-line models.
ExpressNet™/AirLink™ uses existing wiring, eliminating expensive recabling. ExpressNet™ does not require properties to install new cable infrastructure. Utilizing existing copper wires, the ExpressNet™ solution delivers dependable 1Mbps access to each endpoint. Typically, lodging properties wishing to deploy HSIA to guestrooms are required to install new cabling, at significant expenditure, in order to provide the service. Such re-cabling also tends to be disruptive to property operations during installation.
Guestroom Terminal Installs Directly to the Underside of Teledex Telephones
Using the integrated ExpressNet™ adapter, the in-room terminal easily installs directly to the underside of the majority of Teledex guestroom telephones, occupying no additional precious real estate space on the desktop, nor requiring additional equipment installation under the desk or onto the wall. The ExpressNet™ adapter places the RJ-45 Ethernet jack conveniently on the base of the telephone.
An Integrated Solution
All the components of the ExpressNet™ solution have been designed and selected to work together in harmony, providing a trouble-free service that properties are able to leverage immediately for enhanced competitive advantage. Besides providing a compact housing for a high-speed Internet access interface, the patented ExpressPort™ also provides significant software logic and intelligence that enables simplified integration to a hotel network, further streamlining the installation of broadband-enabled terminals in guest rooms. The company's ExpressNet™ AirLink™ solution family utilizes the patented ExpressPort™ adapter to house VDSL wired and wireless access points, which use existing telephone wiring (commonly referred to as CAT 2/3 cabling) to deliver broadband connections to the network endpoints. The AirLink™ system brings a combination of wired and wireless HSIA to lodging properties of all types. Rooms that are installed with an AirLink™ wireless access point get both a wired and wireless connection. These rooms typically represent approximately twenty percent (20%) of the guest rooms at any one property; all other rooms have wireless-only access. Wired rooms can be reserved on a first-come first-served basis for those who have an immediate need, such as government or corporate guests.
Plug-and-Play Guest Convenience
ExpressNet™ software provides for plug-and-play ease of use for the guest. Network Address Translation Services (NATS), part of the server side software, requires no reconfiguration of a guest’s laptop computer network settings. This makes the service attractive for the guest, as well as easy to manage for the property.
Unmatched customer care
We commit the substantial resources necessary to ensure our customer service and technical support personnel are there when you need them. These dedicated professionals help make your job easier, from ordering replacement phones, to customizing your faceplate designs, to helping you handle any little issue that may crop up. There´s no one more important to us than our customers, and we pledge to treat you that way every time. After all, it’s been a Teledex tradition for almost three decades.